BeaderGeek Policies

Business Hours - 

Monday - Friday 8AM to 3:30PM EST (Orders will process during these hours)
Saturday and Sunday Closed (Only email and communication available)
Closed ALL Major and Minor Holidays

Return Policy -
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. The customer will pay all shipping rates when returning an item.

Canceled Orders

All canceled orders must be submitted via email within 24 hours of the initial purchase. A 15% restocking fee will be applied on all canceled orders.

Return Process

To return an item, contact customer service at https://www.beadergeek.com/pages/contact-us to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging with the RMA number and mail to the address provided in the return request. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned:

  • Sale Items
  • Discontinued Items

For defective or damaged products, please contact us at beadergeek@gmail.com to arrange a refund or exchange.

Note

  • A 15% restocking fee will be charged for all returns
  • Sale and Discontinued items are FINAL SALE and cannot be returned.

 

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    Shipping - 

    United States

    • Free Ground Shipping on order $50+ with use of qualifying discount code.
      • Current discount code: FREESHIP2019 – Expires December 31, 2019
      • When Free Shipping is applied other discounts are not applicable, combined discounts available on orders over $250 contact us and arrange additional discount.
      • Shipping services for Free Ground Shipping include: USPS First Class or Ground and UPS Ground. (The cheaper rate will be selected) 
    • Shipping services available for US customers. For more information regarding these services check out: https://postcalc.usps.com/
      • First Class Mail
      • Priority Mail
    Canada
    • Beginning August 1st, 2019 - "Free Shipping" and "Flat Rate" orders mailed via Canada Post will be mailed twice a month on the 2nd and 4th Thursday of each month.
    • First Class Package International has been added to the check out processes, this option orders will be mailed via the United States Postal Service (USPS). 
    • Free Ground Shipping on order $50+ with use of qualifying discount code.
      • Current discount code: FREESHIP2019 – Expires December 31, 2019
      • When Free Shipping is applied other discounts are not applicable, combined discounts available on orders over $250 contact us and arrange additional discount.
      • Flat Rate Expedited ShippingShipping Rates Canada

       

      International

      • Free Shipping Rates for International orders is not available.
      • Shipping services available for International customers:
        • First Class Package International
        • Priority Mail Express International
        • Priority Mail International

      Questions

      If you have any questions concerning our policies, please contact us!

       

      BeaderGeek reserves the right to change any and all policy at any time, with or without notice.

      Last updated August 01, 2019