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Business Hours

Monday - Friday 8AM to 3:30PM EST (Orders will process during these hours)
Saturday and Sunday Closed (Only email and communication available)
Closed ALL Major and Minor Holidays

Return Policy 
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. The customer will pay all shipping rates when returning an item.

Canceled Orders

All canceled orders must be submitted via email within 24 hours of the initial purchase. A 15% restocking fee will be applied on all canceled orders.

Return Process

To return an item, contact customer service at contact us to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging with the RMA number and mail to the address provided in the return request. 


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.


  • A 15% restocking fee will be charged for all returns
  • Items listed under "Exceptions" are FINAL SALE and cannot be returned or exchanged.



The following items cannot be returned:

  • Sale Items
  • Discontinued Items
  • Mystery Grab Bag Items
  • Any items found in the Creative Corner
  • Rainbow Loom / Loom Band items
  • Hama, Nabbi, Photo Pearl and Creatology Brands

For defective or damaged products, please contact us!

United States Shipping

  • Free Shipping has been suspended until further notice.
  • Shipping services available for US customers. For more information regarding these services check out:
    • First Class Mail (under 1lb)
    • Priority Mail
    • Parcel Ground Mail
Canadian Shipping
  • Suspended until further notice.


  • Suspended until further notice.


If you have any questions concerning our policies, please contact us!


BEADERGEEK reserves the right to change any and all policy at any time, with or without notice.

Last updated: March 17, 2020